FAQ

Packaging and brand go hand in hand throughout their lives.

Frequently Asked Questions

We offer materials like paper (corrugated, kraft), plastic, pulp, and eco-friendly options. Choose based on your product’s nature (e.g., food needs food-grade paper/plastic), protection needs (fragile items need corrugated), and sustainability goals.

Yes, we handle both. MOQs vary: small-batch custom (e.g., luxury boxes) may start at 50-100 units; large-scale production (e.g., shipping boxes) usually has MOQs of 500+.

Typically 2-4 weeks: 1-2 weeks for sample approval (if custom design) and 1-2 weeks for production. Rush orders may shorten it to 1 week (extra fee applies).

Absolutely. We provide food-grade certified materials (meets FDA, EU 10/2011 standards), child-resistant packaging (for meds/toys), and moisture-resistant coatings/layers (for electronics/food).

Pricing is custom-based. Key factors: material type (e.g., kraft vs. luxury paper), size (larger = more material), quantity (higher quantity = lower unit cost), printing (digital vs. offset, number of colors), and special features (windows, handles).

Yes. We offer testing like drop tests (for shipping durability), compression tests (for stacking), and moisture-resistance tests. Test reports are available upon request.

We use offset (best for large batches, vibrant colors, smooth finishes), digital (ideal for small batches, quick turnaround, variable data), and flexographic (for plastic/paper rolls, high-speed production). We’ll recommend the best based on your order size and design.

Definitely. Our structural engineers optimize designs: e.g., adding reinforced corners for fragile items, compact structures for cost-saving, and shelf-friendly shapes (e.g., display boxes) to boost appeal.

Minor modifications (e.g., color tweaks) are allowed if production hasn’t started (no fee). Major changes (e.g., size/structure) may incur retooling fees. Rush orders have a 10-20% extra fee, depending on urgency.

We offer worldwide shipping via DHL, FedEx, or sea freight (for large volumes). We handle customs docs (commercial invoice, packing list, certificates of compliance) to ensure smooth clearance.

We keep a brand guideline library (colors, logos, fonts) for your brand. All designs (across boxes, bags, tags) follow this library, and we do cross-checks before production to ensure consistency.

If quality issues occur (e.g., printing errors, material defects), we’ll either re-produce the faulty parts for free or offer a partial refund (based on the issue severity). We resolve claims within 3-5 business days after issue confirmation.

We provide both: in-house design services (for those without designs) and can work with your files. Accepted formats: AI, PDF, EPS, PSD (high-resolution, 300 DPI+).

We offer recyclable paper/plastic, biodegradable pulp, compostable PLA plastic, and FSC-certified paper. We can also advise on eco-friendly structural designs to reduce material waste.

We have strict QA checks (raw material inspection, in-production sampling, final batch testing). Yes, we offer pre-production samples (free for large orders; small fee for small batches) for your approval.